What is your policy on returns?

In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within three working days of receiving the parcel by email to sales@vidastyle.com.au  With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.

When can I contact your customer service team?

You can contact our friendly customer services team on 0421695313 (9am to 5pm on weekdays).

How do I take advantage of any promotional codes?

If you have a Promotion Code e.g. Autumn09  you simply need to enter this at the checkout and this will calculate any discount available at that time.

What are your delivery charges?

The postage charge is  listed on checkout.  The postage charge will only be made once even if an order is sent in several shipments due to an item being back-ordered. Please check all goods on receipt as any damaged or faulty goods need to be reported within 14 days.

Can I order items to be sent outside Australia?

Yes we ship to international destinations. The shipping cost will appear after you have chosen the delivery destination. If however you cannot find your country in the drop down list please contact us

Do your prices include GST?

All prices are quoted in Australian Dollars (AUD). The price includes GST If you live internationally we will refund the GST through paypal or alternatively you can contact us for a revised invoice.